Hello and welcome to the Christmas edition of the Hiring Hub product update!
In our previous blog, we introduced you to our new enterprise offering, Portal.
This month, we’ve been focussing on building some other offerings and upgrading some of our existing features.
New offerings
Right now, every penny counts, whether you’re a recruiter looking to fill a role, or a candidate needing to support yourself and family.
Throughout October and November, we’ve been building a new offering for existing HH agencies to post their direct roles onto the Marketplace, and split the fee with another HH agency when the role is filled.
This way, our recruiters can still work with their direct clients successfully, and other HH recruiters are able to benefit, too. Fees will be divided 50/50 between the recruiters.
In order to do this, our recruiters will now have an additional account, allowing them to post and monitor jobs in the same way an employer would. The benefit being, they only need to log into one account. HH Tech has been working on linking the recruiter and employer accounts, so our users don’t have to keep logging in and out of each account, but can instead switch easily between them when logged in.
HH Score for Agencies
During the summer, we released a new feature for our agency users – the Hiring Hub score. This score was designed to give employer users an independent view of the quality of the agency, so they could more easily decide who could work on their roles.
The score is made up of the number of placements made, the interview rate and number of reviews collected from employers and candidates.
We’ve been keeping track of the scores and how they’ve changed depending on the behaviour changes our agencies have made. This informed recent research and we’ve made some tweaks, to give the most accurate results. To agencies reading this, fear not, the score is still based on the same parameters (placements, interview rate and number of reviews). We’ve altered the algorithm, is all. If you’ve seen your new score, please let us know what you think.
For our employers, what’s in it for you? Well, now you can see this score when an agency engages on your role. There and then, you can see the quality of that agency and decide if they are a good fit for your business. If you want to dig deeper, you can visit their profile page, where you can find more information on their performance.
Multiple positions
For those of you who are unfamiliar with Hiring Hub, we use a kanban board to allow our employers and agencies to easily track where each candidate is in the process. It looks like this:
If all candidates submitted for the role end up on one board, and I have more than one position available for this job, can more than one candidate be offered the job? The answer is YES!
This piece of work is really exciting and moves the entire platform forward, from a usability and technology perspective. Why are we doing this now? Because our users have been trying to do this for some time, demonstrating an assumed functionality, on which, we were not capitalising.
The tech team has been working on rewriting the very structure of a job, from a one-to-one relationship of job-position, to one where a single job can exist with multiple available positions.
This means the user experience doesn’t really change. Our agencies will still only use 1 job credit to work on a role, only see one job card and kanban board . Our employers will only see one job card and one kanban board, but can make more than one offer on the candidates submitted to their job.
Aside from some small front end changes, such as displaying and editing the number of available positions, other aspects of the job flow have had to be modified. The most significant of which is reviews. We always encourage our employers to leave a review for the successful agency who filled their role, so other employers using the platform can understand the quality of our agencies from the experience of others. Under the new job structure, we needed to find a more efficient way of collecting reviews that didn’t dominate the employer user experience. Now, we’ve consolidated all outstanding reviews into a single page in the app, so employers can easily see and action all reviews in one place.
In a later product update, we’ll talk more about the build of this feature in more detail.
Until then, enjoy the festivities responsibly and we’ll see you in 2021! 👋🏻
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